Contact Us
Keep in touch
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Visit us
Citibase Lewisham, Tower House, 67-71 Lewisham High Street, SE13 5JX
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Call us
0203 105 6169
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Email us
info@bettersupportstaffing.co.uk
Say about your query
We understand you might have questions, and we’re here to provide the answers. Below are some of the most common queries we receive. If you don’t find what you’re looking for, don’t hesitate to reach out directly!
Get in touch with us
Frequently Asked Questions
Q: Is Better Support Staffing registered with the appropriate governing bodies and professional associations?
A: Yes, we are registered with the Care Quality Commission (CQC). This guarantees that we supply you with the highest quality of care and staff. All of our certifications cover our domestic services countrywide.
Q: Will someone visit my home before starting the service?
A: Yes, we will conduct a complete Care Assessment to ensure that the package of care we provide suits your needs. Evaluations take approximately one hour, include an overview of requirements and a general risk assessment for the setting in which we provide your care.
As well as permitting us to record all of your needs formally, the evaluation gives a clearer understanding of any individual requirements. Consequently, this allows us to designate staff with skills that suit your personality and preferences.
Better Support Staffing has lawful accountability to guarantee a frequently assessed care plan is in every household where we provide a service.
Q: Will I always receive care from the same carer?
A: We strive to provide personal and consistent care. In the event of any holidays or absences, we present more than one carer in advance to you and your family, guaranteeing a great level of consistency.
Q: How will my care be managed?
A: All of our specialised care packages are managed by our Registered Manager, who ensures that your care is regularly reviewed and managed effectively. We are also easily reachable should you have any concerns.
Q: What makes Better Support Staffing stand out?
A: Better Support Staffing's experience has given us real insight and an understanding of what our service users require. Our established network of contacts guarantees flexible, dependable and experienced assistants.
We understand the necessity of expertise in this sector and only employ staff with certified skills and qualifications. You can feel confident when using our services, as our staff are adequately trained in performing their duties. Additionally, Better Support Staffing bargains an appealing package that is reasonable for you, without compromising on quality.